Exciting Announcement!

Speed up setup and keep messaging consistent with reusable, goal-focused prompt templates for ADI. 

Grab a ready-made template, tweak the tone and a few fields, and you are ready to go.

This guide shows how to apply templates across webchat, email, and automation so your team delivers consistent, on-brand responses without extra work.

Want ADI to sound like you and stay on track?

This friendly guide shows how to set clear goals, give ADI the right context and source material, choose a tone, and add simple variables and examples.

You will also learn how to test in AI Dialogue, add light guardrails, and reuse what works across webchat and email.

Want faster, more helpful replies without extra effort?

The Ask AI workflow action can answer common questions and suggest the next step based on each contact’s recent activity, so messages stay relevant in the moment.

The guide walks you through setting simple goals, writing clear prompts, and checking AI Dialogue to fine-tune results. You will also learn easy ways to streamline follow-ups and keep everything inside ActiveDEMAND.

Our support page shows you how to choose your AI settings, add your community content (website pages, PDFs, and text files) as the source of truth, and keep everything private inside your account. 

You will also see how to review responses and refine results so families get clear answers and confident next steps.

Presentation discusses the latest update to ADI -  Agentic AI Community Agent

Presentation discusses the latest update to ADI -  Agentic AI Community Agent

Speed up setup and keep messaging consistent with reusable, goal-focused prompt templates for ADI.

This guide shows how to pick a template, customize tone and variables to match your community, and apply it across webchat, email, and automation so teams get accurate, on-brand responses faster.

Learn how to craft effective, goal-focused prompts for ADI so replies stay accurate, helpful, and in your voice. This guide covers setting objectives, providing context and source material, choosing tone, using variables, adding examples, and testing with AI Dialogue to refine results.

It also includes tips for guardrails and reusable templates across webchat and email.

Read the best practices.